MON

M

Make their day.

Members appreciate my attention.

• Anticipate and act on members’ needs
• Reinvent ordinary experiences - make them extraordinary and memorable
• Demonstrate genuine interest in members’ progress and well-being

TUE

I

Impact lives.

Share the mission.
Engage members as volunteers.

• Learn, understand and demonstrate the YMCA mission
• Tell the story over and over again
• Make them welcome and part of the YMCA family

WED

S

Smile.

My face is the YMCA.

• Share my smile and say hello to everyone I see
• Smile even when I encounter a difficult situation
• Be friendly - it’s my job!

THU

S

Socialize.

Small groups build relationships.

• Introduce members to others
• Promote and support small groups
• Connect people who share similar interests

FRI

I

Image.

"Perception is reality."

• Portray an attitude of respect - for myself and all those around me
• Choose a positive attitude
• Look professional, image is more than just a dress code

SAT

O

Own it.

Be a problem solver.

• Make members’ problems my problems
• Make it my priority, and follow through
• Involve the member in finding the solution

SUN

N

Names are critical.

Use them.

• Intentionally memorize members’ names
• Greet members by name everyday
• Meet a new member everyday