Cancellations or changes to your program must be submitted by the 25th of the month to avoid charges for the next billing cycle. Anytime you want to change or cancel your program, please let your trainer know immediately.

Payments are automatically drafted on the first of each month.

Appointments are scheduled directly through your personal trainer and can only be set on days that are mutually agreed upon.

As a courtesy to your trainer and other clients, you are expected to arrive on time, dressed, and ready to train. If you arrive late, your session will still end at the previously agreed-upon time.

Sessions expire at the end of each month and cannot be carried over without direct approval from the Wellness Director.

A 24-hour cancellation notice is required. If you do not provide notice, the session will be forfeited. You must contact your personal trainer directly to cancel or reschedule a missed session, and the rescheduled session must be completed within the same calendar month.

We will continue to honor any unused sessions purchased prior to January 1, 2026 as a courtesy during this transition. Your trainer will assist you in scheduling these sessions. Going forward, all personal training will be offered through our new monthly model.

You can put your account on hold for up to two months. Please notify your trainer in advance so we can pause your membership.

Absolutely! Whether you are brand new to exercise or an experienced athlete looking to take your training to the next level, our personal trainers will meet you where you are and create a customized plan that fits your goals, abilities, and comfort level.